Refund Policy

At MidRealmCommons, customer satisfaction is our top priority. This Refund Policy describes the conditions under which refunds, exchanges, or credits may be granted for orders placed through our website, midrealmcommons.xyz. By placing an order, you agree to the terms below. If you have any questions, please contact us at +44 20 7946 0958.

1. Eligibility for refunds

Refunds are considered for eligible orders that meet the criteria described below. To qualify, the customer must provide evidence that the product delivered was not as described, arrived damaged, or was incorrect. Eligible issues include:

• Significantly incorrect item or missing items from the order.
• Delivery of a clearly damaged or spoiled food item upon arrival.
• Delay in delivery exceeding the promised time window documented at the time of purchase.

Refund requests must be submitted within 7 days of delivery. After this period, refunds will not be granted unless there is a mutually agreed exception. We reserve the right to request photos or other proof of the issue before approving any refund, exchange, or credit.

2. How to request a refund

To begin a claim, please contact our support team via +44 20 7946 0958 or email through the contact section on midrealmcommons.xyz. Include your order number, the delivery address (city, country, postal code: London, United Kingdom, WC2E 9HA), a brief description of the issue, and any relevant photos. Once your claim is received, our team will review the details within 2–3 business days and contact you with the next steps.

3. Resolution options

Depending on the nature of the issue, approved refunds may include one or more of the following:

• Full or partial monetary refund credited to the original payment method in £ within 5–7 business days after approval.
• Replacement of the affected items at no extra cost, subject to availability.
• Restaurant credit equal to the value of the affected portion of the order, usable on future purchases at midrealmcommons.xyz.

Note: We reserve the right to determine the most appropriate remedy in each case. If a refund is approved, you will receive confirmation via the contact method provided with your order.

4. Exclusions

Refunds do not apply in the following situations:

• Items prepared exactly as requested and delivered on time.
• Partial dissatisfaction due to personal taste or dietary preferences not documented at the time of purchase.
• Delays caused by third-party services beyond our control, including but not limited to courier partners, where the delivery window was not guaranteed by us.
• Promotional or discounted items, unless stipulated otherwise in the promotion terms.

5. Seasonal and promotional orders

During peak periods, the processing time for refunds may be longer due to high order volume. We will communicate any expected delays when you submit your claim. All refunds for seasonal or promotional orders follow the standard timelines described above, unless specific terms are stated at the time of purchase.

6. Changes to the policy

We may update this Refund Policy from time to time. The latest version will be posted on midrealmcommons.xyz and take effect immediately upon posting. If you have an active claim, we will apply the policy in effect at the time your claim was submitted unless a different policy is required by applicable law.

7. Contact and notices

For any questions about refunds, please reach out to MidRealmCommons at +44 20 7946 0958 or through the contact page on midrealmcommons.xyz. If you need to update delivery details for a refund claim, provide the following information: city London, country United Kingdom, postal code WC2E 9HA, street or area 43 Bedford Street. We aim to respond promptly to all inquiries.

Last updated: 2025-10-01

Thank you for choosing MidRealmCommons for your dining experience. We appreciate your business and will strive to make every order right should an issue arise.